Update 1.1 went live yesterday, adding some great new features, but it seems to be causing some users a few problems. A number of reports on Reddit as well as Ubisoft’s own support Twitter suggests that there is issue resulting in some players not being able to find their characters.
Please note that the missing character issue will require further investigation and will not be resolved with the upcoming hotfix
— The Division (@TheDivisionGame) April 12, 2016
Some users report that this happened as soon as the patch had updated while others have had their character go missing later on.
It’s unclear as to whether the characters are gone for good or if Ubisoft can find a way to restore them, fingers crossed if you are affected.
Have you had any problems? Let us know!