We’ve received an alarming number of reports this morning of retailer Game cancelling pre-orders placed online for the Pip Boy edition of Fallout 4, due out in a mere few days.
So far this seems to be affecting both the Xbox One and PS4 version of the special edition that includes the Pip Boy replica, with emails circulating from game claiming problems with payments methods holding up the pre-order process. It also doesn’t appear to be restricted to any particular kind of payment, effecting PayPal, credit and debit method.
Gamers are hitting Twitter hard to complain and try and glean answers from Game, who themselves have admitted to being swamped with customer service enquiries today.
We’ve also tried contacting Game via phone, online chat, Twitter and email and have had no response, as well as a whole manner of issues with the customer services phone system. If we learn more then we’ll be sure to update you, but if you’ve pre-ordered Fallout 4’s Pip Boy edition from Game you may want to check your emails.
[update] 1732 06/11/15
Game’s customer services Twitter account has responded to the issues regarding online pre-orders of the Fallout 4 Pip Boy edition. See the image below.
Hopefully those effected will soon be contacted via email.
[update] 0824 07/11/15
Emails from Game are starting to arrive in inboxes, asking customers to provide their order number, phone number, and preferred time for them to be contacted. With a little luck all affected customers who pre-ordered the Pip Boy edition online through the retailer will be contacted and a solution found for getting the collectable version of the game in their hands. If we hear otherwise we’ll be sure to let you know.