The past few days has seen Micrsoft and the Xbox team work “aggressively” to resolve an issue that affected the online cloud storage on Xbox LIVE.
Whilst the cause of the issue has not been revealed, Microsoft are taking all the necessary steps to make sure it doesn’t happen again – and the good news is that for all those affected by the recent cloud outage (shall we call it a thunderstorm?) you will automatically receive one free month of Xbox LIVE Gold.
Here’s a note from Alex Garden, General Manager for Xbox LIVE:
We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.
To clarify, you will not need to call Xbox Support for your free one month of Xbox LIVE – it will be auto added to your account.
Thanks: Major Nelson