Tag Archives: Technical Issues

Batman Arkham: Origins – WB Support Finally Address Technical Issues

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Since Arkham Origins was released last Friday, players have been reporting multiple issues with the prequel story by first time developer WB Montreal. Today for the first time since the release, WB Support have responded to those reports and have listed which problems they believe they are able to solve and explanations for why they happened. Posted on the WB support forums, WB Posted the following Statement:

“Hello, 

We’d like to sincerely thank everyone who has joined us since the launch of the game.  We appreciate the fan support and also want to thank all the people in the field who have sent us their saved games as they have been invaluable in helping us identify the problems. 

It has come to our attention that there are issues that are negatively impacting the experience for some players.  The team has been working around the clock to review, validate and pinpoint the problems that have been reported and we have identified three main issues which we are tackling first, and are listed below.  For these issues, we expect the software update to be available within the next week.  Rest assured, we are continuing to monitor all channels for other issues that players are experiencing and will release additional updates as they become available.

 

1)             Infinite Falling/Falling Out Of World – All platforms

 

Some players have been stuck in an endless loop of falling, making it impossible to complete certain missions and progress through the single-player campaign.  We believe we have identified the issue and are currently testing the software update, which will push most players back to their previous save so that they will not be stuck in an infinite loop.

 

2)             Unable To Continue Story – All Platforms

 

Some players can see their story progress in the main menu, but once they choose the story slot they don’t see an option to “Continue” and only “New Game” shows up. This issue should be resolved and the “Continue” option will once again be available.  

 

3)             FreeFlow Focus mode not unlocking upon reaching “Shadow Vigilante” rank 3 will be fixed – All Platforms

 

 

Specific to the PC, an update that addresses the above issues, as well as the following, recently went live:

 

1)             Fix for progression blocker keeping some players from navigating through the vent in the Burnley tower.

 

We have not yet solved the following rare issues and are continuing to investigate.

 

1)             Corrupted Saves – Xbox 360 only

 

Players have reported losing their saved game to data corruption.  Specifically, when you try to choose a story slot to continue, it says “Corrupted” and if you select it, an error message appears which says, “The save is corrupt. Please delete it.”  We believe we know what is causing this and need a few more days to validate before pushing a patch through.

 

2)             Ongoing Crashing/Freezing Issues – Xbox 360 only

 

Players have reported recurring crashing and freezing while playing the game. We have been working hard to track down and resolve the problem as quickly as possible.  We believe we know what is causing these issues and need a few more days to validate before pushing this patch through. In the meantime, some players have managed to avoid the freezing by disconnecting their console from the Internet while playing.

Hopefully this indicated that a title update is due to land on Xbox 360 soon.

GTA Online – Rockstar Confirm That Lost Characters Cannot Be Recovered

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Last Friday, Rockstar announced steps to compensate players of GTA Online for the multiple technical issues suffered since the mode launched October 1st. Anyone who plays GTA Online during October will be eligible to receive a $500,000 payout which will be split into two payments of $250,000 in order to prevent breaking the in game economy.

Today, Rockstar also confirmed that those players who reported the loss of online characters and their progression status are sadly not recoverable, and the $500,000 pay out is a way to get their replacement characters “back on their feet”, also an update as to when more in game tasks such as Hiests may be made available:

Hi everyone,
For those that are still having any technical issues, as mentioned above there is a title update coming next week that will include more fixes including the vehicle loss one – and we will remain committed to continuing to fine-tune the game to address any and all issues to get GTA Online running as smooth as possible. Please remember to visit the Rockstar Support site at http://support.rockstargames.com for the latest info or to report your problem if you don’t see it there.
For those asking about their lost characters or rank, those will not be able to be restored so we sincerely hope that this cash stimulus we’re giving out this month will help you get back on your feet or to make your new life in Los Santos & Blaine extra sweet.
For those asking about other forthcoming GTA Online content such as Heists, those are indeed in the works and we hope to provide an update with release timing soon.
Thanks all