Xbox are trialing refunds for digital purchases

News

Microsoft have begun to trial refunding digital purchases on the Xbox One. Information on the program was revealed to those participating in the Xbox Insider Program, which allows members to test new features before they are made available to the wider Xbox community.

The Insider App explains in a bit more detail about the new feature:

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we’re here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

Source: NeoGAF

Of course, there are certain rules that determine whether you are entitled to a refund, they are:

Games are “eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.” However, “DLC, season passes, and add-ons are not eligible for self-service refunds.”

The game or app “must be downloaded and launched before requesting a self-service refund” and “you must wait for at least 1 day after the game or app’s release before requesting a self-service refund.”

MS also says that “certain Windows 10 apps may not be eligible for self-service refunds” and it “reserves the right to block access for users who abuse self-service refunds.”

What do you think about this? It’s a great idea as long as it’s a simple process to get your refund. If you could turn back time and get a digital refund, what would it be for? Mine would be Destiny!

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